FAQ
Last Updated: July 20, 2025
General Questions
Q: What is Bang Bang Vintage Stores?
A: We are a curated vintage clothing directory based in Malaysia, linking to our exclusive products on Grailed (www.grailed.com), where we are the seller.
Q: Do you sell products directly on this website?
A: No, we don’t sell directly here. All purchases are made through our Grailed store—click the links on our site to shop.
Product Questions
Q: What kind of products do you offer?
A: We specialize in high-quality vintage pieces, including iconic designs like the Martin Margiela 2014 White Label Mini Dress.
Q: How can I check the condition or size of a product?
A: Product details (e.g., condition, size, color) are listed on the corresponding Grailed page. Review them there.
Purchasing Questions
Q: How do I buy a product?
A: Click the “Purchase on Grailed” link on our product page to be directed to the Grailed listing, where you can complete your purchase.
Q: Are taxes and shipping costs included?
A: Taxes and shipping costs are handled by Grailed at checkout. We don’t display or include them on this site.
Shipping Questions
Q: Where do you ship from?
A: All orders are shipped from Malaysia via DHL Express.
Q: How long does shipping take?
A: Domestic orders within Malaysia typically arrive in 1-3 business days. International orders take 2-5 business days, depending on the destination.
Q: When will my order be shipped?
A: Orders are processed and shipped the next business day after purchase on Grailed, excluding weekends and public holidays in Malaysia.
Q: How much does shipping cost?
A: Shipping costs are calculated by Grailed at checkout, based on weight and location, using DHL Express rates.
Q: Can I track my order?
A: Yes, you’ll receive a tracking number from Grailed after shipping. Track it on the DHL Express website.
Q: What about customs duties for international orders?
A: Customs duties and taxes may apply for international shipments from Malaysia, depending on your country’s regulations. These are your responsibility.
Support Questions
Q: What if I have a question about my order?
A: For all inquiries, including shipping or product issues, please use Grailed’s messaging system to contact us directly on their platform.
Q: What if my order is lost or damaged?
A: We do not cover lost or damaged shipments. Please contact Grailed support or use their buyer protection policy for assistance.
Policy Questions
Q: Where can I find your Terms and Conditions or Shipping Policy?
A: Check the links in our footer on bangbangvintagestores.com for the latest Terms and Shipping Policy.
Q: Can this FAQ change?
A: Yes, we may update it by posting changes here. Your continued use of our site or Grailed links accepts the updates.